Refund Policy

At GapShe, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a straightforward and customer-friendly refund policy in place.

If you are not completely satisfied with your purchase, you have the option to return the item and receive a refund. Please note that certain conditions apply:

1. Timeframe: You must initiate the return process within 30 days of receiving your order. After this period, we will not be able to accept returns.

2. Condition: The item must be in its original condition, unworn, unwashed, and with all tags and labels attached. We cannot accept returns for items that have been damaged, altered, or used.

3. Proof of Purchase: To be eligible for a refund, you must provide proof of purchase, such as the order number or receipt.

4. Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

5. Refund Process: Once we receive your returned item and verify its condition, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method.

6. Exclusions: Please note that certain items are non-refundable, including swimwear that has been worn or used, as well as any items marked as final sale.

7. Exchange: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

8. International Returns: For international customers, please note that any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.

9. Contact Us: If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team. We are here to help!

At GapShe, we strive to provide the best shopping experience for our customers. We value your satisfaction and will do our best to ensure a smooth and hassle-free refund process.