Exchange Policy
At GapShe, we strive to provide our customers with the best shopping experience possible. As part of our commitment to customer satisfaction, we have implemented a comprehensive exchange policy. This policy ensures that you can shop with confidence, knowing that if you are not completely satisfied with your purchase, we are here to assist you.
1. Eligibility: Our exchange policy applies to all swimwear items purchased from GapShe. To be eligible for an exchange, the item must be in its original condition, unworn, and with all tags and labels intact.
2. Timeframe: We understand that sometimes you may change your mind or need a different size or style. Therefore, we offer a generous exchange window of 30 days from the date of purchase. Please note that after this period, we will not be able to process any exchanges.
3. Exchange Process: To initiate an exchange, please follow these simple steps:
- Contact our customer support team via email or phone within the 30-day exchange window. Provide them with your order number and the details of the item you wish to exchange.
- Our customer support team will guide you through the exchange process and provide you with a return shipping label, if applicable.
- Once we receive the returned item and verify its eligibility, we will process the exchange and ship the new item to you.
4. Exclusions: While we strive to accommodate all exchange requests, there are a few exceptions to our policy. We cannot accept exchanges for items that have been worn, damaged, or altered in any way. Additionally, for hygiene reasons, we cannot accept exchanges on swimwear items that have had their protective hygiene strip removed.
5. Shipping Costs: Please note that customers are responsible for the shipping costs associated with returning the item for exchange. However, if the exchange is due to a mistake on our part, such as sending the wrong size or style, we will cover the return shipping costs.
6. Final Sale Items: Some items may be marked as "Final Sale" and are not eligible for exchange. These items are clearly indicated on our website, and we encourage you to review the product details before making a purchase.
7. Contact Us: If you have any further questions or need assistance with our exchange policy, please do not hesitate to contact our friendly customer support team. We are here to help and ensure that you have a positive shopping experience with GapShe.
Thank you for choosing GapShe for all your swimwear needs. We appreciate your business and look forward to serving you again in the future.